Moderators:
Aaron Boasman-Patel, Vice President, AI & Customer Experience, TM Forum
Sharanjit Leyl, International Broadcaster 

INTERVIEW: Moving from reactive to proactive: driving value from data 

• Why data is arguably the newest and most valuable currency on the planet 
• Obtaining trends on performance, capacity and faults using sophisticated machine learning-based analytics tools 
• Cross-selling – and upselling – the right products and services, to the right customers, at the right time across all channels 

Pedro Uria-Recio, Chief Analytics & AI Officer, True Digital, Thailand

FIRESIDE CHAT: Building the telco of the future 

• Why CSPs need to digitally transform by overhauling business operations, capturing value from data and driving applications of 5G 
• How NCS and Globe Telecom are collaborating on service development and digitally transforming their OSS/BSS systems 
• How you can harness technology and bringing people together to make the extraordinary happen  
• Improving operational efficiencies by leveraging data-driven insights and deliver enhanced customer experiences 

Eddie Kaul, Chief Technology Officer, Telco+, Singtel NCS 
Eddie Lim, Head, Data & Platform Management), Singtel

PANEL DISCUSSION:  Unlocking new value and service streams through data and AI 

• How to use data learnings to ensure best-quality services to customers and provide next-generation service assurance for supporting IoT services too 
• How machine learning can help to manipulate big data at faster rates in real-time and better monitor the telco cloud, the services it offers, its customers and devices 
• Proactively using data learnings to identify low congestion zones/locations and fill spare capacity with revenue-generating traffic from new service offers (such as video streaming, mobile TV or smartphone apps) 
• Calling for the need to optimize data sources: Why the quality of AI is only ever as good as the data 

Panelists:

Dennis Chan, Assistant Vice President, HGC

Aveekshith Bushan, Vice President – Asia Pacific & Japan, Aerospike

Selma Belhadj Amor, Senior Consultant, AI, Altman Solon