New skills, new talent, new telco: transformation operations for agility

Tuesday, 14 March 2023
11:00 am - 12:30 pm
Stage: Leadership


Dewi Rengganis, Senior Industry Analyst, Frost & Sullivan
Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata

FIRESIDE CHAT: Upskilling, retention and career progression strategies to nurture and attract the right talent 

  • Strategies to prevent attrition and encourage staff longevity 
  • How to avoid a retirement drop-off and leverage the expertise of senior colleagues to support newcomers 
  • Strategies for nurturing staff in-role and attracting new talent to carry the business forward 
  • Enhancing employee experience through advanced analytics to better understand employee needs and encourage greater interaction

Norlida Azmi, Chief People Officer, Axiata Group

CASE STUDY: Promoting a culture of agility through transparency, empowerment and collaboration  

  • Growing an organizational culture rooted on purpose
  • Addressing retention risk through agile people-centric practices
  • Empowering employees to innovate for good

Robert Conrad Gonzales, Chief People Officer, GCash (Globe Telecom)

PANEL DISCUSSION: Establishing D&I as a strategic imperative and the cost of not addressing it as part of core business strategy 

  • Establishing a homogenous workforce and fostering an inclusive environment: Achievements to date 
  • Why diverse companies have higher cash flow per employee and inclusive teams are more productive 
  • Encouraging the integration of distinct demographic and cultural diversity into an inclusive environment that fits into the broader vision of the company`s growth and advancement 
  • Considering Diversity and Inclusion as part of a broader ESG framework for the business
  • Utilizing TM Forum’s Inclusion and Diversity Score (IDS) system to better track retaining, nurturing and improving both talent and culture through greater diversity and inclusion 


Sandra de Zoysa, Group Chief Customer Officer, Dialog Axiata
Robert Conrad Gonzales, Chief People Officer, GCash (Globe Telecom)
Adelene Anthony Sinniah, Head of Sustainability, Axiata Group Berhad


Adelene Anthony Sinniah

Head of Sustainability

Dewi Rengganis

Senior Industry Analyst
Frost & Sullivan

Norlida Azmi

Chief People Officer

Robert Conrad Gonzales

Chief People Officer

Sandra De Zoysa

Group Chief Customer Officer
Dialog Axiata