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Features & opinions | Customer experience, Digital twins, ETIYA
Using Digital Twins to improve the customer experience
February 16, 2023 | TM Forum Web Support
By: Jesse Cryderman, Contributing Analyst
Digital Twins technology has been used in a variety of industries for decades but is probably most often identified with applications in aerospace manufacturing, architecture, and computer-aided design. But there are also opportunities to use digital twins in telecoms to improve everything from customer experience (CX) to real-time network visibility and even autonomous networks.
Read this e-book to understand:
• How digital twins differ from processes such as business modeling or virtual testing
• How they fit into telecoms
• The potential impact of digital twins on customer experience
• Their ability to inform service assurance, network engineering, and orchestration.
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