Features & opinions | Customer experience, Digital twins, ETIYA

Using Digital Twins to improve the customer experience

February 16, 2023 | TM Forum Web Support

By: Jesse Cryderman, Contributing Analyst

Digital Twins technology has been used in a variety of industries for decades but is probably most often identified with applications in aerospace manufacturing, architecture, and computer-aided design. But there are also opportunities to use digital twins in telecoms to improve everything from customer experience (CX) to real-time network visibility and even autonomous networks.

Read this e-book to understand:

•    How digital twins differ from processes such as business modeling or virtual testing
•    How they fit into telecoms
•    The potential impact of digital twins on customer experience
•    Their ability to inform service assurance, network engineering, and orchestration.

Download the e-book

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