Moderators: Tony Poulos, Industry Insights Advisor, TM ForumDewi Rengganis, Senior Industry Analyst, Frost & Sullivan FIRESIDE CHAT: Delivering improved CX and resolving customer issues How AI chatbots, advanced data analytics and new techniques in self-service, digital channel management, customer journey management, campaign management, and modernized CRM are positively transforming ROI models of new customer engagement initiatives Benefits of establishing a …
Accelerating innovation with TM Forum Catalysts – Day 1
Chair: Shengfan Hou, Senior Manager, Catalyst Development, TM Forum 16:00 – 16:05Accelerating innovation 16:05 – 16:205G Enablement through industry standardized APIsEnable exposure of 5G scenarios for an enhanced customer experience by defining a unified API specification across TM Forum and CAMARAPresentersLuis Fernando Rubio Martínez, Telecom Executive Director, NTT DataMohamed ElGamal, Enterprise Architect, Ericsson 16:22 – 16:37 Channels & markets – Phase …