Moderators: Dean Ramsay, Principal Analyst and Practice Lead, TM ForumDewi Rengganis, Senior Industry Analyst, Frost & Sullivan CASE STUDY: Achievements on the road to net zero Stating the business case for ‘sustainability stewardship’: setting bold ambitions for environmental sustainability, investing and innovating to meet aggressive, personalized targets and setting an example for peers Turning sustainability into a ‘win’, addressing Return …
Keeping the customer at the center
Moderators: Tony Poulos, Industry Insights Advisor, TM ForumDewi Rengganis, Senior Industry Analyst, Frost & Sullivan FIRESIDE CHAT: Delivering improved CX and resolving customer issues How AI chatbots, advanced data analytics and new techniques in self-service, digital channel management, customer journey management, campaign management, and modernized CRM are positively transforming ROI models of new customer engagement initiatives Benefits of establishing a …
New skills, new talent, new telco: transformation operations for agility
Moderators: Dewi Rengganis, Senior Industry Analyst, Frost & SullivanSandra de Zoysa, Group Chief Customer Officer, Dialog Axiata FIRESIDE CHAT: Upskilling, retention and career progression strategies to nurture and attract the right talent Strategies to prevent attrition and encourage staff longevity How to avoid a retirement drop-off and leverage the expertise of senior colleagues to support newcomers Strategies for nurturing staff …