Moderators: Dean Ramsay, Principal Analyst and Practice Lead, TM ForumDewi Rengganis, Senior Industry Analyst, Frost & Sullivan CASE STUDY: Achievements on the road to net zero Stating the business case for ‘sustainability stewardship’: setting bold ambitions for environmental sustainability, investing and innovating to meet aggressive, personalized targets and setting an example for peers Turning sustainability into a ‘win’, addressing Return …
Keeping the customer at the center
Moderators: Tony Poulos, Industry Insights Advisor, TM ForumDewi Rengganis, Senior Industry Analyst, Frost & Sullivan FIRESIDE CHAT: Delivering improved CX and resolving customer issues How AI chatbots, advanced data analytics and new techniques in self-service, digital channel management, customer journey management, campaign management, and modernized CRM are positively transforming ROI models of new customer engagement initiatives Benefits of establishing a …
Beyond Connectivity: Unlocking growth with digital platforms, orchestration and B2B2X models
This is an invite-only session. If you are interested in attending, please submit your interest here and we will be in touch. With many CSPs now rolling out costly 5G standalone networks, they are increasingly compelled to determine effective ways to monetize their existing infrastructure investments. Multi-party marketplaces are therefore gaining traction as a way for CSPs to generate new revenues, …
Autonomous Networks Summit: Accelerating towards intelligent network automation
This is an invite-only session in partnership with Huawei. If you are interested in attending, please submit your interest here and we will be in touch. Autonomous Networks (AN) powered alongside other technologies such as AI, big data, cloud, and edge computing will make services quicker, cheaper and simpler to deploy and manage. AN will enable operators to unlock new revenues …
New skills, new talent, new telco: transformation operations for agility
Moderators: Dewi Rengganis, Senior Industry Analyst, Frost & SullivanSandra de Zoysa, Group Chief Customer Officer, Dialog Axiata FIRESIDE CHAT: Upskilling, retention and career progression strategies to nurture and attract the right talent Strategies to prevent attrition and encourage staff longevity How to avoid a retirement drop-off and leverage the expertise of senior colleagues to support newcomers Strategies for nurturing staff …